Point of Sales: Special logic point (box office, telephone, Internet web site...) where sales can be carried out, belonging to a sales channel.
Season: Period of time (generally a year) during which the different activities of an organization take place. A season may correspond to a theatre season (generally from September to July), a year festival, a football championship, a singer's tour, the opening season of a theme park, a year fair, etc.
Product: Abstract entity grouping the common fields to all entities that will eventually be sold. A product can correspond to an event (product of the family "Single ticket"), a season ticket, a package, a pass, a membership, a service... The season tickets and the packages are considered as composed products, since they have a content (session, performance), while the other products are considered as simple products.
The field «ticket nature» contains the list of natures (THERMAL, PRINT@HOME, RFID) authorized for this product.
Item Product: Abstract entity grouping all product families that have some items.
Item: The item is the unit element that can be sold (it is thus associated to an operation).
Product Type: Type that allows categorizing the different products of the same product family (other than "Single ticket"). They are defined per season and product family.
Event: Cultural or sport event corresponding to a product of the "Single ticket" family. An event is associated to an activity of a season and includes one or more performances.
Example: Johny Halliday's tour, Hamlet by Thomas Ostermeier.
Activity: Group of the same events, within a season. The activity allows separating the events that are not of the same type.
Example: theater / year festival, shows / guided tour of the theater, museum / summer shows, etc.
Performance: Instance of an event for which the public receives a paying or free ticket. Every performance takes place in a due date and starts at a specific time. There can be several performances for the same event.
Theme: General characteristic of a performance, as for its content. The themes are mainly used to help the research or to target the members of the public after the sales. The themes are recursive in order to create a hierarchy.
Example: « Opera » > « Italian » > « of the 18th century » (3 levels of hierarchy), « sport » > « rugby » (2 levels)
Sales period: Period of time during which the seats (only "Single ticket" products) can be sold. Every sales period can be valid for one, several or all categories of public.
Audience category: General category allowing differentiating the public according to its kind of relation towards the attended venue.
Example: Occasional contact, subscriber contact, adherent community, guest.... The administrators of the institution cannot modify the audience categories, only S-360 can do it.
Tariff (previously: Audience subcategory): Means of differentiating the public according to its kind of relation towards the attended venue, as well as according to its social status. Every organization defines its own list of audience subcategories, per season, for every pertinent audience category. The price and cost of the ticketing are defined according to the audience subcategory.
Examples: (Occasional contact) adults, children, retired people, unemployed, (subscriber) full rate, (subscriber) reduced rate...
Seat Category: Main characteristic of a seat or non numbered zone that allows defining it on the geographical and physical level. The seat category allows determining the degree of visibility, audibility and discomfort towards the stage where the show takes place. This allows asking a different entry price according to the seat category.
Example: Optima category in red, category 2 in blue (less well located, then lower price)....
Contingent: Pre-booking of a group of seats or a quota of places of one or more non numbered zones for a given event, in order to keep them for a given type of public (subscribers, protocol members, etc.) or some sales channels.
Example: "Fnac", "Internet", "Communities", "VIP", contingent, etc.
Performance price: For a given performance, sum corresponding to an audience subcategory, associated with a seat category.
Example: for the performance of the 25th of February of Tosca, the 1st category "children" seat is 25.50 EUR.
Charges: Type of sum that pays the special costs of the service of the sales channels for a ticket item order. Such costs are compatible per ticket, according to the kind of operation that was carried out (booking/sale, option). The charges added for an order are represented by a specific operation.
Example: Booking costs, management charges, agency fee...
Performance charges: It fixes the sum to pay in addition to the Performance price for every simple charge.
Example: Booking cost of 2. EUR per ticket for the communities.
Comfort Value: Not essential accessory variable that allows describing at the best a performance and giving help to the search.
Example: Staging= Benno Besson, setting = Enzo Tofolotti, production = Deutsche Oper am Rhein...
Service: Free or paying service, supplied to the public, in addition to the ticket sale itself. They can be performances being part of the ticket (linked to the number of tickets or to the amount of the ticket), of annexed performances (glass of champagne for the intermission€¦) or of "merchandising" performances not managed by S-360 (DVD, scarf€¦).
Service Item: Item of a product of a product family of "Service" type. The service item defines a specific name for every item of a service.
Example: "La Traviata" brochure in French, "La Traviata" brochure in English
Item price: For a given item, amount corresponding to an audience subcategory.
Example: for the « Programme » service, and the « Programme in French» item, the price for « adults » is 8.5 ‚¬ and the price for « students » is 7. EUR.
Item charges: It fixes the sum to pay in addition to the Item Price for every simple charge. Example: managing costs of 1. EUR per ticket for the Subscribers.
Cross Selling Link: Commercial technique, especially adapted to Internet, that allows proposing to the site client, interested by a product, a set of complementary products. Thus, a cross selling link defines the link between a basic product and a set of cross products. The cross products can be presented in different ways: as suggestion in the catalog, next to the cart, in the cart or as a more interesting product ("up selling").
Composed product: Abstract entity in relation to the composed product families.
Example: Package, Season ticket
Package: Set of products (performances, services...) simultaneously sold as a specific product.
A package is divided in as many items as there are possible seat categories The content of a package is composed of a set of lines of package, each corresponding to a list of the performances or a list of items belonging to a family of Service product.
Example: "Week-end" package (2 shows for 2 people for a week-end + a brochure).
Package Element: Line of definition of a package content. A line of package gives the choice between a list of performances and a list of items (other than those of the composed products themselves). A line of package can be indicated with a quantity higher than 1. In order to manage multiple rate packages (i.e. a "family" package with two adults and two children), a line of package can be associated to a specific audience subcategory.
Example: In the "Week-end" package, event "La Traviata", show of the 28.04 at 20h30, for 2.
Physical configuration: Representation, as accurate as possible, of the geographical division of the physical zones and places, and of all their characteristics. A physical configuration is valid for numbered and non numbered zones. A mixed configuration (numbered + non numbered) will be marked as numbered = true.
Place: Place/address where the configuration takes place.
Area: Every part of a configuration physically marked. A physical area does not necessarily correspond to a rates zone (seat category).
Numbered area: A numbered zone can be divided in a specific number of physical blocks. Physical seats are associated with the numbered physical zones.
Block: Part of a numbered physical area, composed of a set of physical seats of this zone.
Seat: "Physical" space where a spectator can be sit during an event and that is allocated to him/her thanks to the ticket.
Every seat is located in a numbered zone and has an access for a given configuration. A seat can be in a block. A quality of seat is allocated to every seat. The row and seat number are not necessarily given.
Seat Quality: Seat determining its quality; that can be associated to a seat. The seat quality is defined in the system.
Example: Armchair, chair, pull down seat, …
Access: Entrance point that allows acceding a configuration.
The sense of access is mainly used to indicate on a ticket through where the public can access its seat.
Example: Door A, door "odd seats", VIP entrance zone, …
Non numbered area: Space of the configuration with non numbered seat, but with a seat quota to sell.